Sports / Mobile
soul999 operates under a defined set of legal terms that govern how your account, transactions and use of the platform are handled. Your access to this platform — including wallet payments through Nagad or Bank Transfer — depends on your local law and eligible region.
These terms form the agreement between you and soul999 when you create an account, fund your wallet or interact with any content on this platform. They apply regardless of how you access the platform — whether through a mobile browser, a desktop session or a direct login from Bangladesh. We operate with jurisdiction-dependent terms, meaning the enforceability and scope of certain provisions will vary based on your local law and the eligible regions defined at the time of your registration. Where Bangladesh law governs your use, those provisions take precedence in any conflict. Nagad and Bank Transfer are the wallet channels we have configured for account funding in this market; any transaction you initiate through those routes is bound by the payment terms set out in your account area as well as the policies of the respective payment provider. We update these terms when our services change or when legal requirements shift — the version published at the time of your transaction is the one that applies. If a clause is found unenforceable in your jurisdiction, the remaining terms continue in full effect. Reading the full terms before placing any deposit is your responsibility, and we have kept the language as plain as possible to support that.
Understanding where our legal policy starts and ends helps you know when to contact us and when to look elsewhere for answers. These terms apply directly to everything managed inside your soul999 account.
Our terms govern how your account is opened, verified and maintained. Login credentials, session security and account suspension decisions all fall within this policy. Your eligibility to hold an account depends on your local law and the region rules confirmed at registration.
Every deposit and withdrawal processed through your soul999 wallet — including Nagad and Bank Transfer routes — is covered by our transaction terms. The limits, verification steps and processing instructions shown in your account area are part of this policy.
Game content, promotional notices, category pages and all text published on soul999 fall under our content terms. You may not reproduce, scrape or redistribute any part of the site. Game outcomes are determined by the respective studio systems, not by soul999 directly.
Payment providers like Nagad have their own terms that operate independently of ours. Studio providers — Spadegaming, Microgaming, PG Soft, CQ9 and Habanero — supply game content under their own agreements. We are not responsible for those providers' policies, but we do select studios whose content meets our lobby standards.
Our legal terms are not just obligations on you — they also define what you can ask of us and how we must respond. You have the right to review the data we hold on your account, request corrections to your registered details and raise a formal question about how a policy clause has been applied to your account. These actions are available through your signed-in account area. For anything related to your Nagad wallet address, Bank Transfer account name or registered mobile number, the correction request must be submitted through the account settings screen and may require identity confirmation before the change takes effect. If you believe a transaction or account decision has been handled incorrectly under these terms, you can open a support query and ask us to review the record. We keep a log of account actions that you can request a summary of at any point. Policy questions that are not urgent can also be sent to our published support email, where we respond according to the queue we have at the time.
Open the account history screen after logging in to see a full log of transactions, session activity and wallet movements. If something looks wrong, note the date and transaction reference before contacting support.
Go to account settings to update your registered mobile number, Bank Transfer name or Nagad wallet address. Changes that affect payment routing require identity confirmation as shown on the update screen.
If a policy clause is unclear or you believe it has been applied in a way that does not match your situation, open a support query and cite the specific clause. We will review the case against the published version of the terms.
For legal or account-level questions that need a written response, use the email route published in our support section. Include your account reference and a clear description of the clause or decision you are asking about.
For any legal or policy-related question, use the routes we have published on this site. We do not accept policy queries through unofficial channels, so please use the paths listed here to ensure your question reaches the right team.
Open the live chat window from your signed-in account page to ask about a specific policy clause, a transaction dispute or an account decision. Have your account reference ready when you start the session.
Send legal and policy questions to the support email address published in the footer of this site. Include your account reference, the relevant policy section and a clear description of your question so we can respond accurately.
The help centre linked from your account dashboard covers common policy topics including transaction terms, account verification and wallet update procedures for Nagad and Bank Transfer. Check there first for written answers.
Our approach to data, cookies and account security is set out in the policy documents linked from this page. We store your account data for as long as your account remains active and for a retention period after closure as required by applicable rules in your region.
We collect and store the personal details you provide at registration — including your mobile number for Nagad or Bank Transfer verification. That data is used only for account operation, identity confirmation and policy compliance. We do not sell your personal data to third parties.
soul999 uses cookies to maintain your login session, remember your account preferences and measure which pages are visited. You can manage cookie settings through your browser. Disabling certain cookies may affect how the account area and lobby behave on your device.
Your account is protected by the login credentials you set at registration. We do not ask for your password through live chat or email. If you suspect unauthorised access, use the account security screen to change your password and then contact our support team through the published routes.
After your account is closed, we retain a record as required by the rules applicable in your eligible region. To ask about the retention period that applies to your account or to request a data summary, send a written request through the support email published in the footer.
These are the questions we hear most often about our legal terms, account rights and data handling. If your question is not here, open a support query through your account.
Access to soul999 depends on your local law and the eligible regions confirmed at the time of registration. We do not make a blanket availability claim for any country. Check your local regulations and review the eligibility conditions shown on the account registration screen before proceeding.
The version of the terms published on this page at the time of your most recent transaction is the one that governs that activity. When we update the terms, we publish the new version here. Continuing to use your account after an update means you accept the revised terms.
Send a written request to the support email published in the footer of this site. Include your account reference and confirm the email address registered to your account. We will respond with a summary of the data we hold, subject to the retention rules applicable in your region.
Your registered payment details are retained for the period required under the rules applicable to your eligible region and then removed from active records. You can ask about the specific retention period that applies to your account by contacting us through the published support email.
Yes. Go to account settings while logged in and follow the update fields shown there. Changes to payment-related details like your Bank Transfer name or Nagad wallet address require identity confirmation as described on the update screen before they take effect.
Open a support query from your signed-in account and describe which policy clause you believe was applied incorrectly. Reference the date of the decision and your transaction record if relevant. We will review the case against the published terms and respond through the support channel you used.