Sports / Mobile
At soul999, we treat your personal data with care — from the moment you create an account to every transaction you make using Nagad or Bank Transfer. This policy sets out exactly what we collect, why we collect it, and the choices you have over your own information, subject to your local law and eligible regions.
collects information that is necessary to operate your account, process transactions, and keep the platform running securely. This includes details you provide when registering — such as your name, contact information, and preferred payment method — as well as activity data generated when you browse the lobby, place a wager, or complete a deposit via Nagad or Bank Transfer. We also collect technical data such as device type, browser version, and IP address to maintain session security and detect unusual access patterns. We do not sell your personal information to third parties. Data shared with payment processors is limited to what those services strictly require to complete your transaction; Nagad and Bank Transfer integrations operate under their own published privacy terms, which we encourage you to review separately. Retention periods depend on regulatory requirements in the jurisdictions where we operate. When a retention period ends, data is deleted or anonymised. Your access to and use of soul999 depends on your local law and whether you are in an eligible region — it is your responsibility to confirm this before creating an account.
Payment data passed to Nagad is limited to what is needed to complete your deposit or withdrawal. soul999 does not store full payment credentials on its own servers.
When you use Bank Transfer, we retain transaction reference numbers and amounts in your account wallet history so you can verify each movement.
Your name, email address, and contact details are held for account management and, where required, identity verification purposes under applicable rules.
Browser type, device model, and session timestamps help us identify and respond to unauthorised access attempts on your account.
Not every digital touchpoint you use when interacting with soul999 falls under this single policy document. Understanding the boundary helps you know who to contact when you have a question about your data.
Creating and managing your soul999 account — including login credentials, personal details, and wallet preferences — falls fully within this policy. Any change to account data goes through our published support route.
Deposit and withdrawal records processed through Nagad or Bank Transfer are covered here for the soul999 side of each transaction. The payment provider's own privacy terms govern their handling of that same data.
How we log your browsing activity inside the soul999 lobby — game pages visited, session length, and navigation events — is governed by this policy and our cookie notice, which you can access from the site footer.
External links, game studio content delivered by providers such as Spadegaming or PG Soft, and any third-party analytics tools operate under their own separate privacy terms. soul999 is not responsible for data practices outside its own platform.
You have practical choices over the personal information soul999 holds about you. These are not abstract entitlements — each one maps to a concrete step you or our support team can take. Reviewing your account details is straightforward: log in and open the Account section, where your registered name, contact address, and saved payment preferences are displayed. If anything is incorrect, you can submit a correction request through our support contact route and we will update the record. For questions about what data we hold, or if you want to request removal of an account that is no longer active, reach out via the contact path listed in the Support section of this page. We will acknowledge your request and respond within a reasonable timeframe. Access or deletion requests are subject to legal and regulatory obligations that may require us to retain certain records — we will always explain the reason if we cannot fulfil a request in full.
Open Account Settings while logged in to see the personal details, contact information, and payment history we hold. If a transaction reference is missing or incorrect, note the date and amount before contacting support.
Submit a correction request via the support contact route. Include your registered email and the specific field to be updated. We will confirm the change once it is applied.
If you are unsure why a particular piece of data was collected, contact us through the published support route and reference this Privacy Policy page. We will explain the purpose in plain terms.
For deletion or access requests that go beyond self-service settings, contact our support team directly. Eligibility for deletion depends on your account status and applicable retention rules in your region.
If you have a question about this policy, want to review your data, or need to report a concern about how your information is handled, use the contact routes listed below. We respond through the same channel you use to reach us.
Open the chat widget from any page on soul999. Type your privacy question and a support agent will pick it up. Have your registered email address ready to verify your identity.
Send your query to the support email address listed in your account dashboard. Include your account username and a clear description of your request so we can route it correctly.
The Help Centre on soul999 contains published articles on account data, wallet records, and how to access your transaction history — a good first stop before contacting the team directly.
soul999 applies standard security measures to keep account data protected. Passwords are stored in hashed form and never accessible in plain text to anyone on our team. Account sessions are secured with tokens that expire automatically. We review our data handling practices periodically and update this policy when anything material changes — the latest version is always the one published at soul999/privacy-policy/.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies, if present, are noted in the separate cookie notice linked in the site footer. You can manage cookie permissions from that notice.
Your account is protected by password authentication. We strongly recommend using a unique password not shared with other services. If you suspect unauthorised access, use the Account Settings page to change your credentials and contact support immediately.
We keep personal data only as long as necessary for the purpose it was collected or as required by applicable regulations. When a retention period ends, data is deleted or anonymised. You can request an account review through support to confirm current retention status.
When this policy changes, we update the page at soul999/privacy-policy/ and, for material changes, notify you via the email address registered to your account. Continued use of the platform after a notified update constitutes acceptance of the revised terms.
Below are questions we hear most often about how soul999 handles personal data. If your question is not covered here, the support routes in the Contact section above are open.
When you register, we collect your name, email address, contact details, and the payment method you choose — such as Nagad or Bank Transfer. We also record the device and browser details associated with your first login session for security purposes.
We share data only with services that are necessary to operate your account — for example, passing transaction details to Nagad or Bank Transfer to complete a deposit. We do not sell your information. Each third party operates under its own published privacy terms.
Log in and open the Account section to view your registered details, wallet history, and transaction records. For a broader data review request, contact support via the live chat or email route with your registered email address and we will respond within a reasonable timeframe.
Yes. Submit a deletion request through the support contact route. Note that some records may need to be retained to meet legal or regulatory obligations in your region. We will confirm what can be deleted and explain any records we are required to keep.
We use session and functional cookies to keep your account active and remember lobby preferences. Details about analytics cookies, if any, are in the separate cookie notice linked in the site footer. You can adjust cookie permissions directly from that notice.
Yes. Access to soul999 and eligibility to create an account depend on your local law and whether you are in a supported region. Review the applicable rules in your jurisdiction before registering. soul999 does not make eligibility determinations on behalf of individual users.