Sports / Mobile
These terms set out the rules that apply when you open and use a soul999 account, place activity through our lobby, or carry out a transaction via Nagad or Bank Transfer. Access to and use of this platform depends on your local law and the eligible regions we serve.
By accessing soul999 and completing registration, you confirm that you have read, understood and agreed to the terms described on this page. These terms form a binding arrangement between you and soul999 for every session, transaction and account action you carry out on the platform. Where you use Nagad or Bank Transfer as your deposit or withdrawal route, the specific transaction fields, limits and verification steps shown in your account wallet at the time of the transaction also form part of this agreement. We do not override those displayed instructions here — they are the operative record. We may update these terms when platform features, payment options or applicable requirements change. When we do, we will post the revised version on this page and, where the change is material, notify you through a message to your registered account. Continuing to use soul999 after a revision takes effect means you accept the updated terms. If you do not accept a revision, the correct step is to stop using the account and contact our support team to discuss closure. Availability of soul999, including the lobby, account functions and payment routes like Nagad and Bank Transfer, depends on your local law and the eligible regions we currently serve. These terms do not override any applicable local regulation.
These terms cover the four main areas of your relationship with soul999: your account and how you access it, your transactions and payment routes, the content we make available in our lobby, and third-party services you may connect to or encounter. Understanding the boundary between each area helps you know where this policy applies directly and where a separate set of rules governs your experience.
These terms govern registration, login, account identity and the rules that apply to your individual session. Account access is conditional on you meeting eligibility requirements and on your local law permitting use of the platform in your region.
Deposits and withdrawals made through Nagad or Bank Transfer are subject to the limits, verification steps and instructions displayed in your account wallet at the time of the transaction. These terms set the framework; your wallet screen holds the operative detail.
Game titles, live tables and any sportsbook markets we make available through the lobby are covered by these terms in respect of conduct and fair use. Game-specific mechanics are governed by the individual game rules displayed before or during each round.
Game content supplied through studios active in our lobby, and external payment processors handling Nagad or Bank Transfer flows, operate under their own separate terms. soul999 does not extend these policy obligations to those third parties; check their published terms independently.
These terms are not one-directional. You have concrete steps available to you at any point during your use of soul999. Your transaction history — including every Nagad deposit and Bank Transfer withdrawal — is recorded in your account wallet and accessible from the account section of the platform. If a record looks incorrect, you can raise a correction request directly with our support team, who will review the relevant transaction log. You can also update the personal details held on your account by following the fields shown in the account settings area. Where identity verification is required to process a change, the platform will prompt you with the steps needed. For any question about how these terms apply to your specific account situation — including what happens to your account if you stop using the platform — our support team is the right contact point. You do not need to go through a third party to exercise any of the rights described here; every route runs through your account or directly to our support team.
Your full transaction history, including Nagad and Bank Transfer entries, is accessible in the account wallet. Open the account section and select the transaction log to view or download the records stored against your registration.
Account details such as your registered contact information can be updated from the account settings page. Where a change requires identity verification, the platform will display the required steps inline — follow those prompts to complete the correction.
If a specific clause in these terms is unclear or you believe a policy decision affecting your account was applied incorrectly, contact our support team with the relevant account reference. We will review it and respond through the same support channel you used.
For closure requests, access disputes or any situation where these terms directly affect your account standing, reach our support team via the published contact routes. You can also use live chat from within the platform when you are signed in.
When a question is specifically about these terms — how a clause applies to your account, a transaction query related to Nagad or Bank Transfer, or a request to update your registered details — use the contact routes published on the platform. We do not invent channel names, operating hours or response commitments here; the routes listed below reflect what is visibly available on soul999.
Open live chat from within your signed-in account to reach the support team directly. This route is available from the platform interface and is suited for account-specific terms questions that need a prompt response.
Send a written query to the support email address listed in the Contact section of the platform. Include your registered account reference and the specific clause or transaction you are asking about so the team can locate your record without delay.
The Help section inside your account contains published answers to common terms and policy questions. Check there first — many questions about transaction scope, eligibility and account standing are answered without needing to contact support directly.
Handling your account data and applying these terms consistently matters to how soul999 operates. The following areas describe how we approach policy commitments that affect your account directly — from how long we retain transaction records to what you can request and how to do it.
We retain records of account activity — including Nagad deposits and Bank Transfer withdrawals — for as long as required by our operational obligations and any applicable rules. You can access your own records at any time from the account wallet section without making a formal request.
You are responsible for keeping your login credentials secure. If you believe your account has been accessed without your permission, contact our support team immediately using live chat or email. We will review the account log and follow the steps shown in our account security process.
soul999 uses session and cookie data to maintain your login state and personalise the lobby view. Cookie preferences can be adjusted through your browser settings. Our full cookie practice is described in the Privacy Policy page published on this platform.
If you want to request a change to how your data is handled, or if you believe a policy has been applied to your account in a way that conflicts with these terms, send a written request via the support email route. Include your account reference so the team can locate your file directly.
The questions below cover the situations that come up most often when reading and applying soul999's terms and conditions. If something specific to your account is not addressed here, contact the support team through the routes listed in the support section above.
Yes. These terms apply to all account activity including deposits and withdrawals. When you use Nagad or Bank Transfer, the transaction limits and verification steps shown in your account wallet at the time also apply alongside these terms. Both sets of instructions are part of the same agreement.
We post the revised terms on this page and send a notification to your registered account when a material change is made. Continuing to use soul999 after the update takes effect means you accept the new version. If you do not agree, contact support to discuss your account options.
Access to soul999 depends on your local law and the eligible regions we serve. If your local law restricts or prohibits use of platforms like this, you are responsible for checking your own eligibility. We do not make legal certainty claims about access in any specific region.
Go to account settings and follow the fields shown there to update your registered information. Where identity verification is required before a change can be saved, the platform will display the steps inline. If you cannot complete the process yourself, contact support with your account reference.
Game content from studios available in the lobby — including Spadegaming, PG Soft and others — is provided under those studios' own terms for game rules and mechanics. soul999's terms govern your account conduct and lobby access. For game-specific rules, check the information panel displayed in each game before or during play.
Your complete transaction history is stored in the account wallet section. Open the account area when signed in and select the transaction log to view all entries, including Nagad deposits and Bank Transfer records. No separate request is needed to access your own history.